Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to explore our products by ordering samples first. Feel free to purchase them at the competitive sample price for your thorough evaluation.
Q2. How soon can I get the samples?
A: Once payment is received, sample orders are promptly processed. Shipping will take approximately 3 to 7 working days, contingent on your location and stock availability, ensuring you receive your samples swiftly.
Q3. Can I track my order?
A: Certainly! After your order is dispatched, an email with the tracking number will be sent to you. Should you not receive it, kindly reach out to our sales team, and we'll provide you with prompt assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Indeed, we offer a wide range of private labeling services including logo and packaging printing. We can also create custom packaging designs tailored to your brand. These premium services are available for a fee. Contact our sales representative for detailed information.
Q5. What is the lead time for production?
A: The standard production lead time is typically between 3 to 10 working days after you have provided written confirmation of the samples, ensuring a timely and efficient process.
Q6. What payment methods do you accept?
A: We are pleased to offer a variety of payment methods for your convenience, including PayPal, TT Bank Transfer, Western Union, and secure payment options. For more information, please reach out to our sales team.
Q7. Do the products carry a warranty?
A: Yes! Rest assured, all our products are backed by a one-year limited warranty, covering manufacturing-related defects from the date you receive them, providing you with peace of mind.
Q8. If there isn't the model we need from your website, what should we do?
A: Please send us an email with the description and images of your desired model. We continually develop new models every month, and some may not yet be listed on our website. We are eager to assist you with your unique needs.