Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly welcome you to order samples for a thorough evaluation at the current sample price, allowing you to experience the excellence of our products firsthand.
Q2. How soon can I get the samples?
A: As soon as your payment is processed, we swiftly handle your sample requests. Shipping typically takes 3 to 7 working days, depending on your location and stock availability, ensuring a timely delivery.
Q3. Can I track my order?
A: Certainly! Once your order is dispatched, you will receive an email with your tracking number for seamless tracking. Should you not receive this email, please contact our sales team immediately for prompt assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Indeed, we offer comprehensive private labeling services, including personalized logo and packaging printing. Furthermore, we provide customized packaging designs to meet your requirements. All these services are available for a fee. For more details, please reach out to our sales representative.
Q5. What is the lead time for production?
A: Typically, production is completed within 3 to 10 working days after you have confirmed the samples in writing, ensuring a quick turnaround for your order.
Q6. What payment methods do you accept?
A: We accommodate a variety of payment methods, including Paypal, TT Bank transfer, and Western Union, among others. For detailed information, please contact our sales representative.
Q7. Do the products carry a warranty?
A: Certainly! Every product we offer is backed by a one-year limited warranty against manufacturing defects, starting from the date you receive your items, providing you with peace of mind.
Q8. If there isn't the model we need from your website, what should we do?
A: Please email us with a detailed description and images. We are constantly researching and developing new models, some of which may not yet be listed on our website.
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