Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to order samples for a comprehensive evaluation at our current sample price, ensuring you can make a confident decision.
Q2. How soon can I get the samples?
A: Upon payment confirmation, your sample orders will be processed with utmost speed, typically shipping within 3 to 7 business days, depending on your location and stock availability.
Q3. Can I track my order?
A: Certainly! A tracking number will be promptly emailed to you once your order is dispatched. If you don't receive it, please contact our sales team for swift assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We provide comprehensive private labeling services, including custom logo and packaging printing. Unique packaging designs are also available for an additional fee. Connect with our sales representative for detailed information.
Q5. What is the lead time for production?
A: Generally, production spans 3 to 10 working days once you have confirmed the samples in writing, ensuring your needs are met efficiently.
Q6. What payment methods do you accept?
A: We gladly accept a wide array of payment methods, including Paypal, TT Bank transfer, Western Union, and secure payment options. For further details, please consult our sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! Our products are backed by a one-year limited warranty covering manufacturing-related defects, beginning from the date of receipt.
Q8. If there isn't the model we need from your website, what should we do?
A: Please email us with a description and images of your desired model. We are consistently innovating, introducing new models every month to meet diverse needs.
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