Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to explore the excellence of our product offerings by purchasing samples at our current sample pricing, allowing you to experience the quality firsthand.
Q2. How soon can I get the samples?
A: Once we receive your payment, we prioritize processing your sample order with speed and care. Our dedicated team aims to expedite delivery, ensuring samples reach you typically within 3 to 7 working days, depending on your geographical location and stock availability.
Q3. Can I track my order?
A: Certainly! After dispatching your order, you will receive an email with a tracking number. This allows you to monitor the journey of your shipment at every stage. Should you not receive this email, please contact our sales team immediately for prompt assistance and support.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We offer a comprehensive range of private labeling services, including custom logo and packaging design options. Our bespoke packaging solutions are tailored to reflect your unique branding requirements, available for a nominal fee to enhance the presentation of your products.
Q5. What is the lead time for production?
A: Once you provide written confirmation of the samples, we typically finalize production within 3 to 10 working days. We commit to delivering with precision and efficiency to meet your timeline and exceed expectations, ensuring you receive your products as planned and with utmost satisfaction.
Q6. What payment methods do you accept?
A: We are pleased to accept a diverse array of payment methods, including Paypal, TT Bank transfer, Western Union, and other secure options. To discuss these options in further detail, please consult with our sales representative who will be delighted to assist you.
Q7. Do the products carry a warranty?
A: Absolutely! Enjoy the assurance of our one-year limited warranty, offering protection against manufacturing defects from the date you receive your order. We are dedicated to ensuring our products' reliability and your complete satisfaction with your purchase.
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