Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to purchase samples to meticulously assess their quality and performance. Enjoy access to our current sample pricing, ensuring you make an informed decision.
Q2. How soon can I get the samples?
A: Once your payment is confirmed, we prioritize your sample order for expedited processing. Expect delivery within a swift 3 to 7 business days, subject to your location and stock conditions.
Q3. Can I track my order?
A: Certainly! We provide a tracking number via email as soon as your order is dispatched. If you haven't received it, our dedicated sales team is ready to provide you with immediate assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We offer comprehensive private labeling services, allowing custom logo and packaging printing to reflect your brand. Unique packaging designs are available for an additional fee. Contact our sales team for tailored solutions.
Q5. What is the lead time for production?
A: Generally, production spans 3 to 10 working days after you have given written confirmation of the samples, ensuring efficient delivery of high-quality products.
Q6. What payment methods do you accept?
A: We proudly accept a range of convenient payment methods including Paypal, TT Bank transfer, Western Union, and other secure payment options. For comprehensive guidance, please speak with our sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! Our products are backed by a one-year limited warranty, effectively covering any manufacturing defects starting from the moment you receive them, ensuring peace of mind.
Q8. If there isn't the model we need from your website, what should we do?
A: We welcome your email with detailed descriptions and images. Our team is dedicated to continuous innovation, introducing new models every month to meet your needs.