Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to order samples to evaluate our products at the prevailing sample price.
Q2. How soon can I get the samples?
A: Once payment is received, sample orders are promptly processed and shipped within 3 to 7 working days, depending on your location and stock availability.
Q3. Can I track my order?
A: Certainly! You'll receive an email containing the tracking number once your order is dispatched. If you do not receive it, please reach out to our sales team, and we will assist you promptly.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, we offer a range of private labeling services, including logo and packaging printing. We also provide bespoke packaging designs. These services are available for an additional cost. For more details, please contact our sales representative.
Q5. What is the lead time for production?
A: Production typically takes between 3 to 10 working days following your written confirmation of the samples.
Q6. What payment methods do you accept?
A: We accept several payment methods including Paypal, TT Bank transfer, Western Union, and secure payment options. For further information, please contact our sales representative.
Q7. Do the products carry a warranty?
A: Absolutely! All our products are backed by a one-year limited warranty against manufacturing defects, effective from the date you receive the products.
Q8. If there isn't the model we need from your website, what should we do?
A: Please email us with a description and pictures. We continuously innovate and develop new models monthly. Some models may not yet be listed.
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