Q1. May I acquire samples prior to placing my order?
A: Absolutely! We extend a warm invitation for you to procure samples at the current sample price. This opportunity allows you to meticulously evaluate and experience our product quality firsthand, ensuring your complete satisfaction before committing to a larger order.
Q2. How quickly can I expect to receive the samples?
A: Once we receive your payment, we expedite the processing of your sample order. Typically, samples are dispatched with speed, arriving within 3 to 7 working days, depending on your location and stock status, ensuring you receive them swiftly and conveniently.
Q3. Is it possible to track my order's progress?
A: Certainly! Once your order is dispatched, a tracking number will be emailed to you. This enables you to monitor your shipment at every stage of its journey. Should you not receive this email, please contact our sales team promptly for immediate assistance.
Q4. Can I personalize the product and packaging with my brand or graphics?
A: Yes, indeed. We offer an extensive range of private labeling services, which include custom logo and packaging design. Additionally,
our tailored packaging solutions are designed to meet your branding needs, available for a nominal fee. Connect with our sales team to explore these bespoke offerings.
Q5. What is the production lead time?
A: Production typically concludes within 3 to 10 working days following your written confirmation of the samples. We are dedicated to delivering with precision and efficiency, aligning with your timeline.
Q6. What payment methods are accepted?
A: We accept a broad spectrum of payment methods, including Paypal, TT Bank transfer, Western Union, and other secure options. For full details, please consult our sales representative.
Q7. Do your products include a warranty?
A: Absolutely! Benefit from our one-year limited warranty against manufacturing defects, effective from the date of order receipt, ensuring reliability and customer satisfaction.
Q8. What should we do if the model we need is not available on your website?
A: Kindly email us with a detailed description and images of your requirements. Our innovative R&D team consistently introduces new models each month to accommodate and fulfill your specific needs.