Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to experience our products firsthand by ordering samples at the current sample price, allowing for a comprehensive evaluation.
Q2. How soon can I get the samples?
A: Upon payment confirmation, we prioritize your sample orders for immediate processing. Shipping is expedient, taking approximately 3 to 7 business days, contingent upon your location and stock availability.
Q3. Can I track my order?
A: Certainly! Once your order is dispatched, you will promptly receive an email containing a tracking number. If you do not receive this, please contact our sales team for swift and efficient assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We provide a comprehensive array of private labeling services, including bespoke logo and packaging printing. Custom-designed packaging is available for an additional fee. Please contact our sales representative for more details.
Q5. What is the lead time for production?
A: Production typically requires 3 to 10 working days from the moment your sample approval is confirmed in writing, ensuring a seamless and efficient manufacturing process.
Q6. What payment methods do you accept?
A: We gladly accept an extensive range of payment methods including Paypal, TT Bank transfer, Western Union, and secure payment options. For more detailed information, please consult with our sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! Our products are accompanied by a one-year limited warranty, covering any manufacturing-related defects from the date of receipt, ensuring peace of mind with your purchase.
Q8. If there isn't the model we need from your website, what should we do?
A: Kindly send us an email with a detailed description and images. We are committed to innovation and consistently develop new models every month to meet diverse needs.
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