Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to purchase samples for thorough evaluation at the current sample pricing, ensuring satisfaction before your larger commitment.
Q2. How soon can I get the samples?
A: Upon receipt of payment, we expedite sample order processing. Anticipate shipping within a minimum of 3 to 7 working days, depending on your location and stock availability.
Q3. Can I track my order?
A: Certainly! An email containing your tracking number will be sent once your order is dispatched. Should you not receive it, our sales team is ready to assist promptly upon contact.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Indeed! We offer extensive private labeling options, including logo and packaging printing, as well as bespoke packaging designs. These premium services are available for a nominal fee. For more details, kindly reach out to our sales team.
Q5. What is the lead time for production?
A: Post your written confirmation of the samples, expect a production lead time ranging from 3 to 10 working days, ensuring timely delivery.
Q6. What payment methods do you accept?
A: We gladly accept a variety of payment methods including Paypal, TT Bank transfer, Western Union, and secure payment options. For comprehensive details, please contact our sales team.
Q7. Do the products carry a warranty?
A: Yes, indeed! Our products are accompanied by a one-year limited warranty against any manufacturing defects, commencing from the date you receive them, ensuring peace of mind.
Q8. If there isn't the model we need from your website, what should we do?
A: We encourage you to email us with detailed descriptions and pictures. Our innovative team introduces new models monthly, tailored to meet evolving needs.
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