Q1. Can I buy samples before placing the order?
A: Absolutely! You are wholeheartedly invited to order samples for thorough evaluation at the current sample price.
Q2. How soon can I get the samples?
A: Upon payment, your sample orders will be swiftly processed, with shipping taking approximately 3 to 7 business days, depending on your location and stock availability.
Q3. Can I track my order?
A: Certainly! A tracking number will be emailed to you once your order is dispatched. Should you not receive it, please contact our sales team for prompt assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We offer a full range of private labeling services, including bespoke logo and packaging printing. Custom packaging designs are also available for a fee. Reach out to our sales representative for more information.
Q5. What is the lead time for production?
A: Typically, production requires 3 to 10 working days once you have confirmed the samples in writing.
Q6. What payment methods do you accept?
A: We gladly accept a variety of payment methods such as Paypal, TT Bank transfer, Western Union, and secure payment options. For further details, please consult with our sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! Our products come with a one-year limited warranty that covers manufacturing-related defects, commencing from the date you receive the products.
Q8. If there isn't the model we need from your website, what should we do?
A: Please send us an email including a description and images. We are continuously innovating and developing new models every month.
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