Q1. Can I buy samples before placing the order?
A: Certainly! We warmly welcome you to purchase samples for evaluation at the current sample price.
Q2. How soon can I get the samples?
A: Once the payment is processed, your sample order will be swiftly handled, with shipping taking approximately 3 to 7 working days, dependent on your location and stock status.
Q3. Can I track my order?
A: Absolutely! You will receive an email containing the tracking number once your order is dispatched. Should you not receive this email, do not hesitate to reach out to our sales team for prompt assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, we offer a broad range of private labeling services, including logo and packaging printing, as well as bespoke packaging design. These services are available for an additional fee. Please contact our sales representative for further details.
Q5. What is the lead time for production?
A: Typically, the production lead time is 3 to 10 working days following your written confirmation of the samples.
Q6. What payment methods do you accept?
A: We accept a variety of payment methods including Paypal, TT Bank transfer, Western Union, and secure payment options. For more specifics, please reach out to our sales representative.
Q7. Do the products carry a warranty?
A: Indeed! Every product we offer is backed by a one-year limited warranty against manufacturing defects, commencing from the date you receive the product.
Q8. If there isn't the model we need from your website, what should we do?
A: Kindly email us with a detailed description and images. We engage in the regular research and development of new models, some of which may not yet be listed.
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