Q1. Can I buy samples before placing the order?
A: Absolutely! You are warmly invited to purchase samples for your evaluation at the current sample price, allowing you to experience our exceptional quality firsthand.
Q2. How soon can I get the samples?
A: As soon as your payment is confirmed, we swiftly process your sample orders. Depending on your location and stock availability, it typically takes 3 to 7 working days for shipping.
Q3. Can I track my order?
A: Certainly! Once your order is dispatched, you'll receive an email with the tracking number. Should you not receive this email, please reach out to our sales team, and we will assist you promptly.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Definitely! We offer a wide range of private labeling options, including custom logo and packaging printing. Our services extend to bespoke packaging designs, all available for a fee. For more information, please consult with our sales representative.
Q5. What is the lead time for production?
A: Once you have confirmed the samples in writing, our production lead time is usually 3 to 10 working days.
Q6. What payment methods do you accept?
A: We accommodate various payment methods such as Paypal, TT Bank transfer, Western Union, and secure payment options. For further details, kindly contact our sales representative.
Q7. Do the products carry a warranty?
A: Yes! Every product comes with a one-year limited warranty covering manufacturing defects, effective from the date you receive them.
Q8. If there isn't the model we need from your website, what should we do?
A: Please email us with a description and pictures. We innovate and introduce new models monthly, and some may not yet be listed.