Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to order samples for thorough evaluation. Samples are available at the current sample price, ensuring you experience our product quality firsthand.
Q2. How soon can I get the samples?
A: Once your payment is confirmed, we swiftly process your sample order. Shipping typically takes 3 to 7 business days, depending on your location and stock availability, to deliver promptly.
Q3. Can I track my order?
A: Certainly! We provide seamless order tracking. Upon shipment, you will receive an email containing your tracking number. If you don't receive the email,
please reach out to our sales team, and we will promptly assist you with your order information.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, we offer comprehensive private labeling services, including logo and packaging printing. Additionally,
we provide customized packaging designs to meet your branding needs. These services are available for a fee. For further details, please contact our dedicated sales representative.
Q5. What is the lead time for production?
A: Typically, production takes 3 to 10 working days after you have confirmed the samples in writing, ensuring fast and efficient manufacturing processes.
Q6. What payment methods do you accept?
A: We offer a range of secure payment options, including PayPal, TT Bank transfer, and Western Union. For comprehensive details, please consult our sales representative.
Q7. Do the products carry a warranty?
A: Yes! Every product comes with a one-year limited warranty, guarding against manufacturing defects, starting from the day you receive your order, offering peace of mind and assurance.
Q8. If there isn't the model we need from your website, what should we do?
A: Kindly email us comprehensive descriptions and images. We innovate and develop new models monthly, committed to meeting your unique needs.