Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly welcome you to order samples at the current sample price, allowing you to conduct a comprehensive evaluation of our product's exceptional quality.
Q2. How soon can I get the samples?
A: Once payment is received, we expedite the processing of your sample orders, ensuring swift shipment within approximately 3 to 7 business days, subject to your location and stock availability.
Q3. Can I track my order?
A: Certainly! A tracking number will be promptly emailed to you upon dispatch of your order. If you do not receive it, please reach out to our diligent sales team for immediate assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We are delighted to offer comprehensive private labeling services, including custom logo and packaging printing to align with your brand. Custom packaging designs are available for an additional cost. Please contact our sales representative for further details.
Q5. What is the lead time for production?
A: Typically, production is efficiently completed within 3 to 10 working days following your written confirmation of the samples.
Q6. What payment methods do you accept?
A: We are pleased to accept a diverse array of payment methods, including Paypal, TT Bank transfer, Western Union, and other secure payment options. For additional information, please consult with our sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! Our products are backed by a one-year limited warranty that covers any manufacturing-related defects, beginning from the date you receive the products.
Q8. If there isn't the model we need from your website, what should we do?
A: Kindly send us an email with a detailed description and images. We are continually innovating and introducing new models each month.
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