Q1. Can I buy samples before placing the order?
A: Absolutely! We are delighted to offer you the opportunity to purchase samples at the current sample price. This allows you to thoroughly evaluate and experience the exceptional quality of our product firsthand, ensuring your complete satisfaction and confidence before making a larger commitment.
Q2. How soon can I get the samples?
A: Once we receive your payment, we prioritize the processing of your sample order with great efficiency. Typically, samples are dispatched swiftly, reaching you within 3 to 7 working days, depending on your location and stock availability. This ensures that you receive them promptly for your convenience.
Q3. Can I track my order?
A: Certainly! As soon as your order is dispatched, we will email you a tracking number, enabling you to monitor your shipment every step of the way. Should you not receive this email, please do not hesitate to reach out to our sales team for immediate assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We offer a comprehensive suite of private labeling services, including the ability to customize both the logo and packaging design to suit your brand.
Our bespoke packaging solutions are tailored to meet your branding needs, available for a nominal fee. Connect with our sales team to explore these personalized offerings and elevate your brand presence.
Q5. What is the lead time for production?
A: Production typically takes between 3 to 10 working days following your written confirmation of the samples. We are dedicated to delivering with both efficiency and precision, ensuring alignment with your timeline and expectations.
Q6. What payment methods do you accept?
A: We accept a wide array of payment methods, including Paypal, TT Bank transfer, Western Union, and other secure options. For comprehensive details and to choose the best method for you, please consult our sales representative.
Q7. Do the products carry a warranty?
A: Absolutely! Enjoy complete peace of mind with our one-year limited warranty against manufacturing defects, beginning from the date you receive your order. This ensures reliability and enhances customer satisfaction.