Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly welcome you to acquire samples at the prevailing sample price, ensuring a comprehensive evaluation before committing to a full order.
Q2. How soon can I get the samples?
A: Upon receipt of your payment, we will expedite the processing of your sample orders. Shipping typically occurs within 3 to 7 business days, contingent upon your geographical location and current stock levels.
Q3. Can I track my order?
A: Certainly! A tracking number will be promptly emailed to you once your order has been dispatched. If it does not arrive, kindly reach out to our dedicated sales team for immediate assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We proudly offer comprehensive private labeling services, enabling you to print custom logos and graphics on both the product and packaging. Custom packaging designs can be arranged for an additional fee. Please contact our sales representative to explore your options.
Q5. What is the lead time for production?
A: Typically, our production process takes between 3 to 10 working days once you have provided written confirmation of the samples, ensuring timely delivery of your order.
Q6. What payment methods do you accept?
A: We are pleased to accept a wide range of payment methods, including Paypal, TT Bank transfer, Western Union, and other secure payment options. For more comprehensive information, please consult with our knowledgeable sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! Our products are backed by a one-year limited warranty, covering any manufacturing-related defects from the date you receive the products, providing you with peace of mind and assurance of quality.
Q8. If there isn't the model we need from your website, what should we do?
A: Please send us a detailed email with a description and images of your desired model. We are committed to innovation, consistently developing new models every month to meet your unique needs.
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