Q1. Can I buy samples before placing the order?
A: Absolutely! We wholeheartedly encourage you to purchase samples for a comprehensive evaluation at the current sample price. This opportunity allows you to personally witness the exceptional quality of our product.
Q2. How soon can I get the samples?
A: Upon receipt of your payment, we immediately prioritize your sample order. Typically, samples are delivered within a prompt 3 to 7 working days, contingent on your location and our stock availability. Our goal is to ensure you receive them as swiftly as possible.
Q3. Can I track my order?
A: Certainly! Following the dispatch of your order, a tracking number will be promptly emailed to you. This allows you to conveniently monitor your shipment's progress at every stage. If the email does not arrive, please contact our sales team for swift assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We offer an array of private labeling services, including customized logo and packaging design.
Moreover, we provide tailored packaging solutions to fit your branding requirements, all available for a nominal fee. Please contact our sales team for further details.
Q5. What is the lead time for production?
A: Typically, production is concluded within 3 to 10 working days following your written confirmation of the samples. We are committed to aligning with your timeline with utmost efficiency and precision.
Q6. What payment methods do you accept?
A: We accept a diverse range of payment methods, including Paypal, TT Bank transfer, Western Union, as well as secure payment methods. For more details, please consult our sales representative.
Q7. Do the products carry a warranty?
A: Absolutely! Our products are supported by a one-year limited warranty against manufacturing defects, starting from the date you receive your order, providing you with complete peace of mind.
Q8. If there isn't the model we need from your website, what should we do?
A: Please email us with a detailed description and images of your specific requirements. Our dedicated R&D team innovates monthly to develop new models, ensuring we can cater to your unique needs.