Q1. Can I buy samples before placing the order?
A: Absolutely! You are warmly invited to order samples for evaluation at the current sample price, ensuring you make a well-informed decision.
Q2. How soon can I get the samples?
A: Once payment is received, sample orders will be processed without delay. Shipping typically takes between 3 to 7 working days, depending on your location, and is subject to stock availability.
Q3. Can I track my order?
A: Certainly! You will receive an email with the tracking number once your order is dispatched. If you do not receive the email, please contact our sales team, and we'll provide assistance promptly.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, we offer a variety of private labeling services, including logo printing and packaging customization. We also provide bespoke packaging designs. These services are available for an additional fee. For detailed information, please contact our sales representative.
Q5. What is the lead time for production?
A: Production typically takes between 3 to 10 working days once you have confirmed the sample in writing, ensuring everything meets your expectations.
Q6. What payment methods do you accept?
A: We accept a variety of payment methods including Paypal, TT Bank transfer, Western Union, and secure payment options. For comprehensive details, please reach out to our sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! All our products are backed by a one-year limited warranty against manufacturing defects, effective from the date you receive them, ensuring peace of mind and satisfaction.
Q8. If there isn't the model we need from your website, what should we do?
A: Please send us an email with a description and pictures of your requirements. We actively research and develop new models every month, and some may not yet be displayed on our website.
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