Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly welcome you to purchase samples for an in-depth evaluation at the current sample price, allowing you to experience our product quality firsthand.
Q2. How soon can I get the samples?
A: Once your payment is confirmed, we will expedite the processing of your sample orders. Depending on stock availability and your location, shipping generally takes between 3 to 7 working days.
Q3. Can I track my order?
A: Certainly! Once your order is dispatched, you will receive an email containing the tracking number. If you do not receive this email, please reach out to our sales team, who will assist you promptly.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We offer a variety of private labeling services such as logo and packaging printing. You can also avail of our bespoke packaging design services. These options are available for a fee, so please contact our sales representative for more information.
Q5. What is the lead time for production?
A: Typically, it will take between 3 to 10 working days for production following your written confirmation of the samples, ensuring your order meets your expectations.
Q6. What payment methods do you accept?
A: We offer a range of payment options for your convenience, including Paypal, TT Bank transfer, Western Union, and secure payment methods. For further details, please connect with our sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! All our products come with a one-year limited warranty covering manufacturing-related defects, starting from the day you receive your items, providing peace of mind with your purchase.
Q8. If there isn't the model we need from your website, what should we do?
A: Please email us with a detailed description and images. We innovate and develop new models monthly, continuously expanding our catalog. It's possible the model you need is in our pipeline.
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