Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly welcome you to order samples for a comprehensive evaluation at our current sample price, ensuring you experience our top-tier quality firsthand.
Q2. How soon can I get the samples?
A: Once your payment is complete, we prioritize your sample orders for swift processing. Shipping typically takes 3 to 7 business days, subject to your location and stock availability.
Q3. Can I track my order?
A: Certainly! A tracking number will be promptly emailed to you upon dispatch of your order. If you do not receive it, our dedicated sales team is ready to assist you immediately.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We provide an extensive range of private labeling services, including custom logo and packaging printing. Additionally, custom packaging designs are available for an additional fee. Please contact our sales representative for further details.
Q5. What is the lead time for production?
A: Typically, once you have confirmed the samples in writing, production takes 3 to 10 working days, ensuring efficiency and quality in every unit.
Q6. What payment methods do you accept?
A: We gladly accommodate various payment methods such as Paypal, TT Bank transfer, Western Union, and secure payment options. For comprehensive details, please consult with our knowledgeable sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! Our products come with a one-year limited warranty covering manufacturing-related defects, commencing from the date you receive your items, ensuring your peace of mind.
Q8. If there isn't the model we need from your website, what should we do?
A: Please contact us via email with a description and images of your desired model. We are committed to innovation, developing new models monthly to meet your needs.