Q1. Can I buy samples before placing the order?
A: Absolutely! You are warmly invited to order samples for evaluation at the current sample price.
Q2. How soon can I get the samples?
A: Once payment is processed, sample orders will be shipped within 3~7 working days, depending on your location and stock availability.
Q3. Can I track my order?
A: Yes, indeed. You will receive an email with your tracking number once your order is dispatched. If you do not receive it, please contact our sales team for prompt assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Certainly! We offer a variety of private labeling services, including logo and packaging printing, as well as custom packaging designs. These services are available for a fee. For more information, please reach out to our sales representative.
Q5. What is the lead time for production?
A: Typically, it takes 3~10 working days post your written confirmation of the samples.
Q6. What payment methods do you accept?
A: We accept PayPal, TT Bank transfer, Western Union, secure payment, and more. Please contact our sales representative for detailed information.
Q7. Do the products carry a warranty?
A: Absolutely! All our products are backed by a one-year limited warranty against manufacturing defects, effective from the date you receive your products.
Q8. If there isn't the model we need from your website, what should we do?
A: Please email us with a description and pictures. We innovate new models every month, and some may not yet be listed.