Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly welcome you to order samples to thoroughly assess their quality and suitability, all available at our current sample price for your convenience.
Q2. How soon can I get the samples?
A: Upon receipt of payment, your sample order will be promptly processed. Shipping typically takes between 3 to 7 business days, depending on your location and the availability of stock.
Q3. Can I track my order?
A: Certainly! Once your order has been dispatched, a tracking number will be sent to your email. If you do not receive it, please reach out to our dedicated sales team for immediate assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We provide a comprehensive suite of private labeling services, including custom logo and packaging printing. Tailored packaging design services are available for an additional fee. Contact our sales representative for full details.
Q5. What is the lead time for production?
A: Typically, once you have approved the samples in writing, production takes between 3 to 10 working days to complete.
Q6. What payment methods do you accept?
A: We are pleased to accept a variety of payment methods, including PayPal, TT Bank transfer, Western Union, and other secure payment options. For more information, please consult with our sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! Our products come with a one-year limited warranty that protects against manufacturing defects, starting from the date you receive the products.
Q8. If there isn't the model we need from your website, what should we do?
A: Please send us an email detailing your requirements, accompanied by descriptions and images. We are constantly innovating and releasing new models on a monthly basis.
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