Q1. Can I buy samples before placing the order?
A: Absolutely! We cordially invite you to acquire samples at our current sample pricing, allowing you to thoroughly assess and appreciate our product quality firsthand. This ensures your complete satisfaction and confidence prior to making a larger investment.
Q2. How soon can I get the samples?
A: Once payment is confirmed, we swiftly prioritize the processing of your sample order. Samples are typically expedited and delivered within 3 to 7 working days, depending on your location and stock availability, ensuring a rapid arrival.
Q3. Can I track my order?
A: Certainly! After we dispatch your order, you will receive an email with a tracking number, allowing you to monitor the shipment's progress every step of the way. Should you not receive this email, please reach out to our sales team promptly for immediate assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We offer a comprehensive range of private labeling services, including custom logo and packaging design options.
Our tailored packaging solutions are designed to meet your specific branding needs and are available for a nominal fee. Connect with our sales team to explore these personalized customization opportunities.
Q5. What is the lead time for production?
A: Once you confirm the samples in writing, production typically wraps up within 3 to 10 working days. We are committed to delivering with both efficiency and precision to meet your desired timeline.
Q6. What payment methods do you accept?
A: We gladly accept a broad spectrum of payment methods, including Paypal, TT Bank transfer, Western Union, and other secure options. For more details, please consult with our sales representative.
Q7. Do the products carry a warranty?
A: Certainly! Enjoy peace of mind with our one-year limited warranty, which protects against manufacturing defects from the date you receive your order, ensuring reliability and your complete satisfaction.