Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to explore our products by ordering samples for a comprehensive evaluation, offered at the current sample price.
Q2. How soon can I get the samples?
A: Once payment is received, your sample orders are promptly processed. Delivery takes approximately 3 to 7 business days, contingent on your location and stock availability.
Q3. Can I track my order?
A: Certainly! A tracking number will be sent to your email after dispatch. If you don't receive it, our sales team is ready to assist you promptly.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We provide a comprehensive range of private labeling services, including the customization of logos and packaging. Custom packaging designs are available for an additional cost. Contact our sales representative for details.
Q5. What is the lead time for production?
A: Typically, production takes 3 to 10 working days after you have confirmed the samples in writing.
Q6. What payment methods do you accept?
A: We gladly accept a variety of payment options including Paypal, TT Bank transfer, Western Union, and secure payment methods. For more information, please consult our sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! Our products are backed by a one-year limited warranty covering manufacturing defects, starting from the date you receive them.
Q8. If there isn't the model we need from your website, what should we do?
A: Please email us with a description and images. We are constantly innovating and developing new models monthly to meet your needs.
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