Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to purchase samples for a thorough evaluation. Secure samples at the current sample price and experience the quality firsthand.
Q2. How soon can I get the samples?
A: Upon receipt of payment, your sample orders will be promptly processed. Shipping typically takes between 3 to 7 working days, varying with destination and stock status.
Q3. Can I track my order?
A: Certainly! We'll email you the tracking number once your order ships. If you haven't received it, reach out to our sales team for immediate assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We offer comprehensive private labeling solutions, including logo and packaging printing, along with custom packaging designs. These services are available for a fee. Contact our sales representative for more details.
Q5. What is the lead time for production?
A: Typically, production takes 3 to 10 working days after you have confirmed the samples in writing. Our efficient process ensures timely delivery.
Q6. What payment methods do you accept?
A: We accept a variety of payment options including Paypal, TT Bank transfer, Western Union, and secure payments. For further details, please contact our sales team.
Q7. Do the products carry a warranty?
A: Absolutely! Our products come with a one-year limited warranty against manufacturing defects, valid from the date you receive them. Enjoy peace of mind with your purchase.
Q8. If there isn't the model we need from your website, what should we do?
A: Simply email us with a detailed description and images. We are dedicated to innovation, releasing new models monthly to meet your needs.
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