Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to acquire samples at the current sample price. This allows you to thoroughly evaluate and experience our product quality firsthand, ensuring complete satisfaction before making a larger commitment.
Q2. How soon can I get the samples?
A: Upon receipt of payment, we expedite the processing of your sample order. Typically, samples are delivered swiftly within 3 to 7 working days, subject to your location and stock status, ensuring prompt receipt for your convenience.
Q3. Can I track my order?
A: Certainly! Upon dispatch, a tracking number will be emailed to you, enabling you to follow your shipment every step of the journey. If the email isn't received, please contact our sales team promptly for assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We provide a comprehensive suite of private labeling services, including custom logo and packaging design. Furthermore, our bespoke packaging solutions cater to your branding requirements, available for a nominal fee. Connect with our sales team to explore these customized offerings.
A: Our bespoke packaging solutions cater to your branding requirements, available for a nominal fee. Connect with our sales team to explore these customized offerings.
Q5. What is the lead time for production?
A: Production is typically completed within 3 to 10 working days following your written confirmation of the samples. We are committed to delivering with efficiency and precision to align with your timeline.
Q6. What payment methods do you accept?
A: We accept a wide array of payment methods, including Paypal, TT Bank transfer, Western Union, and other secure options. For comprehensive details, please consult our sales representative.
Q7. Do the products carry a warranty?
A: Absolutely! Enjoy peace of mind with our one-year limited warranty against manufacturing defects, commencing from the date of order receipt, ensuring reliability and customer satisfaction.
Q8. If there isn't the model we need from your website, what should we do?
A: Please email us with a comprehensive description and images of your requirements. Our innovative R&D team introduces new models monthly to accommodate and fulfill your specific needs.