Q1. Can I buy samples before placing the order?
A: Absolutely, you are more than welcome to order samples for your evaluation. These can be acquired at the standard sample pricing, allowing you to thoroughly assess our top-tier products.
Q2. How soon can I get the samples?
A: Upon receipt of payment, your sample orders will be promptly processed. Shipping will typically require 3 to 7 business days, contingent upon your location and stock status, ensuring you get your samples swiftly and efficiently.
Q3. Can I track my order?
A: Certainly! Once your order is dispatched, you will receive an email containing your tracking number. Should you not receive this notification, please reach out to our sales team, who will provide you with prompt guidance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Indeed, we offer a comprehensive range of private labeling services, including logo and packaging printing, alongside bespoke packaging design options. These premium services are available for an additional fee. For more information, please connect with our sales representative.
Q5. What is the lead time for production?
A: Typically, the production lead time ranges from 3 to 10 working days post your written confirmation of the samples. This ensures your order is handled with precision and care.
Q6. What payment methods do you accept?
A: We accommodate a variety of payment methods such as PayPal, TT Bank Transfer, Western Union, and secure payment options. For detailed inquiries, please contact our sales team.
Q7. Do the products carry a warranty?
A: Yes! Our products include a one-year limited warranty, safeguarding you against any manufacturing defects from the date you receive your product, ensuring peace of mind with every purchase.
Q8. If there isn't the model we need from your website, what should we do?
A: Kindly send us an email with your detailed description and accompanying images. We are committed to innovation, with new models developed monthly to meet diverse needs.
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