Q1. Can I buy samples before placing the order?
A: Absolutely! You are most welcome to purchase samples for thorough evaluation at the current sample price, ensuring it meets your expectations.
Q2. How soon can I get the samples?
A: Once payment is received, your sample orders will be promptly processed, taking approximately 3 to 7 working days for shipping, depending on your location and stock availability.
Q3. Can I track my order?
A: Certainly! An email containing the tracking number will be sent to you once your order has been dispatched. Should you not receive it, please reach out to our sales team and we will assist you promptly.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, we offer comprehensive private labeling services, including logo and packaging printing, as well as custom packaging designs. These services are available for an additional fee. For further details, please contact our sales representative.
Q5. What is the lead time for production?
A: Production typically requires 3 to 10 working days once you have confirmed the samples in writing.
Q6. What payment methods do you accept?
A: We accept a variety of payment methods, including Paypal, TT Bank transfer, Western Union, and secure payment. For more information, please contact our sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! Our products come with a one-year limited warranty covering manufacturing-related defects, starting from the date you receive the products.
Q8. If there isn't the model we need from your website, what should we do?
A: Please email us with a description and images of your requirements. We continuously research and develop new models each month, and some may not yet be listed.
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