Q1. Can I buy samples before placing the order?
A: Absolutely! We wholeheartedly invite you to purchase samples at our favorable sample pricing. This opportunity allows you to rigorously assess and enjoy the superior quality of our product, giving you full assurance and confidence prior to committing to a larger purchase.
Q2. How soon can I get the samples?
A: Once we receive your payment, we make it our priority to swiftly process and dispatch your sample order. Typically, samples are sent out and should arrive within 3 to 7 working days, contingent upon your location and stock levels. This guarantees prompt and efficient delivery directly to you.
Q3. Can I track my order?
A: Certainly! Upon the dispatch of your order, you will receive an email containing a tracking number, allowing you to monitor your shipment's progress every step of the way. If you have not received this email, please reach out to our sales team for immediate support and assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We proudly offer an extensive array of private labeling services, including the customization of logos and packaging to suit your specific needs.
Our bespoke packaging solutions cater to your unique branding requirements and are available at a modest fee. Engage with our sales team to discover these tailored customization options, designed to amplify your brand's visibility and market presence.
Q5. What is the lead time for production?
A: Once you formally approve the samples, production is generally completed within 3 to 10 working days. We are dedicated to delivering with both speed and accuracy, aligning with your timeline and expectations.
Q6. What payment methods do you accept?
A: We are pleased to accept a broad range of payment methods, including Paypal, TT Bank transfer, Western Union, and other secure solutions. For more detailed information, please reach out to our sales representative.
Q7. Do the products carry a warranty?
A: Absolutely! Enjoy complete peace of mind with our one-year limited warranty, which protects against manufacturing defects from the moment your order is received. This ensures product reliability and your total satisfaction.
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