Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to take advantage of our sample purchasing option to ensure our product meets your high standards. You can acquire samples at the current sample rate for a comprehensive evaluation.
Q2. How soon can I get the samples?
A: Upon receipt of payment, your sample orders are expedited with precision, ensuring shipment within approximately 3 to 7 business days. This timeframe is contingent upon your geographical location and stock availability.
Q3. Can I track my order?
A: Certainly! We provide a tracking number via email as soon as your order is dispatched. If you have not received it, please contact our dedicated sales team for immediate support and assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We offer comprehensive private labeling services, allowing you to imprint your unique logo and graphics on both the product and packaging. For a nominal fee, custom packaging designs can also be arranged. Please reach out to our sales representative for detailed information.
Q5. What is the lead time for production?
A: Typically, once you have confirmed the samples in writing, production is completed within a span of 3 to 10 working days, ensuring efficiency and quality.
Q6. What payment methods do you accept?
A: We are pleased to accept a wide array of payment options including Paypal, TT Bank transfer, Western Union, and other secure methods. For comprehensive details, please consult with our knowledgeable sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! Our products are backed by a one-year limited warranty that safeguards against manufacturing defects, effective from the date you receive the products, ensuring your peace of mind.
Q8. If there isn't the model we need from your website, what should we do?
A: Please reach out to us via email with a detailed description and accompanying images. We are committed to innovation and develop new models each month, ensuring we meet your needs.
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