Q1. Can I buy samples before placing the order?
A: Absolutely! You are wholeheartedly invited to order samples for thorough evaluation at the current sample price, ensuring you make a well-informed decision.
Q2. How soon can I get the samples?
A: Once we receive your payment, your sample orders will be swiftly processed, with shipping taking an estimated 3 to 7 business days. This timeframe may vary based on your geographical location and our current stock availability.
Q3. Can I track my order?
A: Certainly! A tracking number will be conveniently emailed to you once your order is dispatched. If you do not receive it, please don't hesitate to contact our sales team, who are ready to assist you promptly.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We offer a comprehensive suite of private labeling services, which includes bespoke logo and packaging printing. For a fee, custom packaging designs are also available. Reach out to our friendly sales representative for more detailed information.
Q5. What is the lead time for production?
A: Typically, production requires 3 to 10 working days once you have confirmed the samples in writing. This ensures you receive products crafted to your satisfaction and specifications.
Q6. What payment methods do you accept?
A: We gladly accept a variety of secure payment methods including Paypal, TT Bank transfer, and Western Union. For additional details and the best option for your needs, please consult with our knowledgeable sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! Our products come with a robust one-year limited warranty that covers any manufacturing-related defects, starting from the date you receive the products, ensuring peace of mind with your purchase.
Q8. If there isn't the model we need from your website, what should we do?
A: Please send us an email with a detailed description and images of the desired model. We are constantly innovating, with new models being developed every month to meet your unique needs.
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