Q1. Can I buy samples before placing the order?
A: Absolutely! You're welcome to purchase samples at the current sample price to evaluate our offerings.
Q2. How soon can I get the samples?
A: Once payment is received, sample orders are processed promptly and will be shipped within 3 to 7 working days, subject to stock and destination.
Q3. Can I track my order?
A: Absolutely! You will receive an email with a tracking number once your order is dispatched. If you don't receive it, please contact our sales team for prompt assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Certainly! We offer a full range of private labeling services, including logo and packaging printing, as well as custom packaging designs. Please contact our sales representative for more information on pricing and options.
Q5. What is the lead time for production?
A: Production typically takes 3 to 10 working days after you provide written confirmation of the samples.
Q6. What payment methods do you accept?
A: We accept a variety of payment methods including Paypal, TT Bank transfer, Western Union, and secure payment options. For further details, please reach out to our sales team.
Q7. Do the products carry a warranty?
A: Yes! All our products include a one-year limited warranty against manufacturing-related defects, starting from the date you receive the products.
Q8. If there isn't the model we need from your website, what should we do?
A: Please email us with a description and pictures. We are constantly innovating, developing new models every month, and some may not yet be listed.
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