Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to purchase samples for assessment at the current sample pricing.
Q2. How soon can I get the samples?
A: Once payment is processed, your sample order will be expedited, with shipping typically taking between 3 to 7 working days, contingent upon your location and stock availability.
Q3. Can I track my order?
A: Certainly! Upon shipment, an email containing your tracking number will be sent. If it is not received, please reach out to our sales team for prompt assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We offer comprehensive private labeling services, including logo and packaging printing, alongside bespoke packaging designs. These services are available for an additional fee. For further information, please consult our sales representative.
Q5. What is the lead time for production?
A: Typically, production will require 3 to 10 working days following your written confirmation of the samples.
Q6. What payment methods do you accept?
A: We accommodate a variety of payment methods including PayPal, TT Bank transfer, Western Union, and secure payments. For more details, please contact our sales representative.
Q7. Do the products carry a warranty?
A: Indeed! All our products are backed by a one-year limited warranty against manufacturing defects, commencing from the date you receive them.
Q8. If there isn't the model we need from your website, what should we do?
A: Kindly send us an email with descriptions and pictures. We continually innovate, developing new models each month. Some may not yet be listed.
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