Q1. Can I buy samples before placing the order?
A: Absolutely! We cordially invite you to explore our exquisite product range by purchasing samples at our current sample pricing, allowing you to experience the unmatched quality firsthand.
Q2. How soon can I get the samples?
A: As soon as we receive your payment, we prioritize the swift processing of your sample order. Our commitment to efficiency ensures that samples are expedited to reach you typically within 3 to 7 working days, taking into account your location and stock availability.
Q3. Can I track my order?
A: Certainly! Once your order is dispatched, you will receive an email with a tracking number, allowing you to follow your shipment's journey at every step. Should you not receive this email, please contact our sales team for immediate assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We offer a comprehensive suite of private labeling services, including custom logo and packaging design options. Our bespoke solutions cater to your unique branding needs and are available for a nominal fee, ensuring your products stand out.
Q5. What is the lead time for production?
A: Upon receiving your written confirmation of the samples, we typically complete production within 3 to 10 working days. We strive for precision and efficiency, ensuring your products are delivered as planned, exceeding your expectations.
Q6. What payment methods do you accept?
A: We are delighted to offer a variety of payment methods, including Paypal, TT Bank transfer, Western Union, and other secure options. For further discussion, please consult with our sales representative, who will assist you with your preferred choice.
Q7. Do the products carry a warranty?
A: Absolutely! Rest assured with our one-year limited warranty, covering any manufacturing defects from the date of receipt. We are committed to ensuring the reliability of our products and your complete satisfaction with your purchase.
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