Q1. Can I buy samples before placing the order?
A: Certainly! We warmly invite you to purchase samples for thorough evaluation at the current sample price, ensuring your complete satisfaction before placing a larger order.
Q2. How soon can I get the samples?
A: Upon receiving your payment, sample orders are processed swiftly. Depending on the shipping address and stock availability, you can expect delivery within a timeframe of 3 to 7 working days.
Q3. Can I track my order?
A: Absolutely! Once your order is shipped, an email containing the tracking number will be sent your way. Should you not receive this email, please reach out to our sales team, and we will provide assistance promptly.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We offer a comprehensive range of private labeling services, including logo and packaging printing, as well as customized packaging designs. These services are available for an additional fee. For more details, feel free to contact our sales representative.
Q5. What is the lead time for production?
A: Typically, after you provide written confirmation of the samples, the production lead time is approximately 3 to 10 working days.
Q6. What payment methods do you accept?
A: We gladly accept a variety of payment methods, including Paypal, TT Bank transfer, Western Union, and secure payments. For further details, please get in touch with our sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! Every product we offer is covered by a one-year limited warranty against manufacturing defects, effective from the date you receive your items.
Q8. If there isn't the model we need from your website, what should we do?
A: Kindly email us with a detailed description and accompanying pictures. We are continuously engaged in the research and development of new models every month, and some might not be listed on our website yet.
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