Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to order samples for thorough evaluation at the current sample price.
Q2. How soon can I get the samples?
A: Once payment is confirmed, sample orders are promptly processed. Shipping takes approximately 3 to 7 working days, contingent on the address and stock status.
Q3. Can I track my order?
A: Certainly! You will receive an email containing the tracking number as soon as your order is dispatched. Should you not receive this email, kindly reach out to our sales team, and we will promptly provide you with the information you need.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, we offer a variety of private labeling services, including logo and packaging printing. We also create customized packaging designs, available for an additional fee. For further details, reach out to our sales team.
Q5. What is the lead time for production?
A: Production typically requires 3 to 10 working days after you've confirmed the samples in writing.
Q6. What payment methods do you accept?
A: We welcome payments via Paypal, TT Bank transfer, Western Union, secure payment, and more. For further information, please contact our sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! All our products come with a one-year limited warranty covering any manufacturing defects, starting from the date you receive the product.
Q8. If there isn't the model we need from your website, what should we do?
A: Please send us an email with a detailed description and pictures. We continuously research and develop new models each month, some of which may not yet be listed.
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