Q1. Can I buy samples before placing the order?
A: Absolutely! At Henan Bingsheng Industrial Co., Ltd., we highly encourage you to purchase samples at our special sample pricing. This opportunity allows you to meticulously inspect and truly appreciate the premium quality of our Compact Sugar Refractometer for Advanced Digital Brix Measurement. It ensures your absolute satisfaction and instills confidence before you proceed with a larger commitment.
Q2. How soon can I get the samples?
A: Once we receive your payment, your sample order becomes our top priority. We expedite processing to ensure samples are shipped and delivered to you within 3 to 7 working days. Timeliness is our mission, aiming for prompt and efficient delivery dependent on location and stock status.
Q3. Can I track my order?
A: Certainly! Post-dispatch, we will send you an email containing a tracking number. This allows you to monitor your shipment's progress step by step. Should you not receive this communication, our attentive sales team is ready to provide immediate support.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We proudly offer extensive private labeling services, including custom logo and packaging design options to suit your brand's aesthetic.
Our tailored packaging solutions are crafted to match your distinct branding requirements and can be availed for a nominal fee. Connect with our dedicated sales team to explore these bespoke customization options and amplify your brand's visibility.
Q5. What is the lead time for production?
A: Upon written confirmation of the samples, we typically complete production within 3 to 10 working days. Our commitment is to deliver with both precision and speed, aligning with your expected timeline and standards.
Q6. What payment methods do you accept?
A: We are pleased to accommodate a variety of payment methods, including Paypal, TT Bank transfer, Western Union, and other reliable options. For comprehensive details, please liaise with our sales representative.
Q7. Do the products carry a warranty?
A: Absolutely! Our products are backed by a one-year limited warranty, offering you peace of mind against any manufacturing defects from the date of receipt. This commitment guarantees reliability and your utmost satisfaction.
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