Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly welcome you to order samples for evaluation at the prevailing sample price.
Q2. How soon can I get the samples?
A: Sample orders will be promptly processed upon payment. Shipping takes approximately 3~7 working days depending on your location and stock availability.
Q3. Can I track my order?
A: Certainly! You'll receive an email with your tracking number once your order is shipped. If you don't receive it, please contact our sales team and we'll assist you promptly.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We offer a variety of private labeling services, including logo and packaging printing, as well as customized packaging designs. These services are available for a fee. For more details, please reach out to our sales representative.
Q5. What is the lead time for production?
A: Typically, production will take 3~10 working days after you have confirmed the samples in writing.
Q6. What payment methods do you accept?
A: We accept multiple payment methods including Paypal, TT Bank transfer, Western Union, and secure payment options. For detailed information, please contact our sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! All of our products come with a one-year limited warranty against manufacturing-related defects, effective from the date you receive the products.
Q8. If there isn't the model we need from your website, what should we do?
A: Please email us with a description and pictures. We are continuously researching and developing new models every month, and some may not yet be listed on our website.
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