Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to purchase samples for your thorough evaluation at the prevailing sample price. This way, you can experience our product quality firsthand.
Q2. How soon can I get the samples?
A: Once payment is received, your sample order becomes our top priority. We expedite processing to ensure your samples are delivered in a timely manner, typically within a swift 3 to 7 working days, subject to your location and stock availability. This ensures you receive them as quickly as possible.
Q3. Can I track my order?
A: Certainly! Once your order is dispatched, a tracking number will be promptly emailed to you. This allows you to monitor your shipment every step of the way. If you do not receive the email, please contact our sales team immediately for prompt and friendly assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We offer an array of private labeling services, including bespoke logo and packaging design. Furthermore,
we provide customized packaging solutions tailored to fulfill your branding aspirations, all available for a nominal fee. Contact our sales team to explore the possibilities.
Q5. What is the lead time for production?
A: Typically, production is completed within 3 to 10 working days following your written confirmation of the samples. Our commitment is to align with your schedule, ensuring that production is executed with efficiency and precision.
Q6. What payment methods do you accept?
A: We accept a variety of payment options to suit your convenience, including Paypal, TT Bank transfer, Western Union, and other secure payment methods. For more comprehensive details, please consult with our knowledgeable sales representative.
Q7. Do the products carry a warranty?
A: Absolutely! Our products are accompanied by a reassuring one-year limited warranty against manufacturing defects, commencing from the date you receive your order, offering you peace of mind and confidence in your purchase.
Q8. If there isn't the model we need from your website, what should we do?
A: Kindly email us with a detailed description and images of your specific requirements. Our dedicated R&D team innovates monthly to accommodate new model developments, ensuring a tailored solution that meets your exact needs.