Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to purchase samples for your thorough evaluation at the prevailing sample price. This allows you to personally witness the exceptional quality of our products.
Q2. How soon can I get the samples?
A: Once payment is received, your sample order becomes our highest priority. We typically deliver samples within an expedited 3 to 7 working days, depending on your location and stock availability, ensuring prompt delivery.
Q3. Can I track my order?
A: Certainly! Upon dispatch, a tracking number will be emailed to you, enabling you to follow your shipment's journey. Should you not receive the email, contact our sales team immediately for swift support.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We offer comprehensive private labeling services, including bespoke logo and packaging design.
Our customized packaging solutions cater to your branding needs, available for a nominal fee. Reach out to our sales team for detailed information.
Q5. What is the lead time for production?
A: Typically, production is completed within 3 to 10 working days after receiving your written confirmation for the samples. We are committed to efficiency and precision to align with your timeline.
Q6. What payment methods do you accept?
A: We accept a diverse range of payment options including Paypal, TT Bank transfer, Western Union, and secure payment methods. For more details, please consult with our sales representative.
Q7. Do the products carry a warranty?
A: Absolutely! Our products come with a one-year limited warranty against manufacturing defects, starting from the day you receive your order, providing you peace of mind.
Q8. If there isn't the model we need from your website, what should we do?
A: Please email us with a detailed description and images of your required model. Our innovative R&D team develops new models monthly, ensuring we can cater to your specific needs.