Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to purchase samples for evaluation purposes at the current sample price, allowing you to assess our exceptional quality firsthand.
Q2. How soon can I get the samples?
A: Once payment is received, your sample order will be promptly processed, with shipping taking approximately 3~7 working days, depending on your location and stock availability.
Q3. Can I track my order?
A: Certainly! You will receive an email with your tracking number once your order has been shipped. If you do not receive this, please reach out to our sales team, and we will provide assistance promptly.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Indeed, we offer a comprehensive range of private labeling services, including logo and packaging printing, as well as bespoke packaging designs. These premium services are available for an additional fee. For more information, please contact our sales representative.
Q5. What is the lead time for production?
A: Typically, production will take approximately 3~10 working days once you have confirmed the samples in writing.
Q6. What payment methods do you accept?
A: We graciously accept various payment methods, including Paypal, TT Bank transfer, Western Union, or secure payment options. For further details, please consult our sales representative.
Q7. Do the products carry a warranty?
A: Yes! All of our products are backed by a one-year limited warranty, safeguarding against manufacturing-related defects from the date you receive your products.
Q8. If there isn't the model we need from your website, what should we do?
A: Please send us an email with a description and pictures. We continuously research and develop new models every month, and some of them may not yet be listed.
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