Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly encourage you to purchase samples at our current sample pricing, granting you the opportunity to thoroughly assess and appreciate our product quality firsthand. This ensures your complete satisfaction and confidence before making a larger investment.
Q2. How soon can I get the samples?
A: Once payment is received, we promptly prioritize the swift processing of your sample order. Samples are typically expedited and delivered within 3 to 7 working days, depending on your location and stock availability, ensuring they reach you with remarkable speed.
Q3. Can I track my order?
A: Certainly! Following the dispatch of your order, we will email you a tracking number, allowing you to monitor your shipment's progress at every step. If you do not receive this email, please reach out to our sales team promptly for immediate support.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We offer a comprehensive range of private labeling services, including custom logo and packaging design options.
Our bespoke packaging solutions are tailored to meet your unique branding needs and are available for a nominal fee. Connect with our sales team to explore these personalized customization opportunities.
Q5. What is the lead time for production?
A: Once you confirm the samples in writing, production typically concludes within 3 to 10 working days, ensuring we deliver with both efficiency and precision to meet your desired timeline.
Q6. What payment methods do you accept?
A: We gladly accept a wide variety of payment methods, including Paypal, TT Bank transfer, Western Union, and other secure options. For further details, please consult with our sales representative.
Q7. Do the products carry a warranty?
A: Absolutely! Enjoy peace of mind with our one-year limited warranty, protecting against manufacturing defects from the date you receive your order, ensuring reliability and your complete satisfaction.