Q1. Can I buy samples before placing the order?
A: Absolutely! We cordially invite you to purchase samples at our current sample pricing, allowing you to thoroughly assess and appreciate our product quality firsthand. This offers peace of mind and confidence as you prepare to make a larger investment.
Q2. How soon can I get the samples?
A: Once we receive your payment, we prioritize the swift processing of your sample order. Typically, samples are expedited and delivered within 3 to 7 working days, contingent on your location and stock availability, ensuring a prompt arrival.
Q3. Can I track my order?
A: Certainly! Upon dispatching your order, we will provide you with a tracking number via email, enabling you to follow your shipment's progress at every stage. Should you not receive this email, please contact our sales team swiftly for immediate support.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We offer an extensive array of private labeling services, including custom logo and packaging design options.
Our tailored packaging solutions are designed to fulfill your unique branding requirements and are available for a nominal fee. Reach out to our sales team to delve into these personalized customization opportunities.
Q5. What is the lead time for production?
A: After you confirm the samples in writing, production generally concludes within 3 to 10 working days. We are dedicated to delivering efficiently and precisely to meet your timeline expectations.
Q6. What payment methods do you accept?
A: We are pleased to accept a broad range of payment methods, including Paypal, TT Bank transfer, Western Union, and other secure options. For additional details, please consult with our sales representative.
Q7. Do the products carry a warranty?
A: Absolutely! Enjoy peace of mind with our one-year limited warranty, which covers manufacturing defects from the date you receive your order, ensuring reliability and complete satisfaction.