Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly welcome you to acquire samples for thorough evaluation at the current sample price, ensuring complete satisfaction before placing your order.
Q2. How soon can I get the samples?
A: Once payment is confirmed, sample orders are swiftly processed. Depending on your location and stock status, shipping typically takes between 3 to 7 working days, ensuring prompt delivery.
Q3. Can I track my order?
A: Certainly! You'll receive an email containing your tracking number as soon as your order is dispatched. In case you don't receive this email,
please reach out to our dedicated sales team, and we'll provide you with the necessary updates at the earliest.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Indeed, we offer comprehensive private labeling services, including logo creation and packaging customization. Furthermore,
we provide bespoke packaging designs to meet your needs. All services are offered at competitive rates. For more information, kindly contact our sales representative.
Q5. What is the lead time for production?
A: Typically, production takes about 3 to 10 working days after you have confirmed the sample in writing, ensuring high-quality and timely delivery.
Q6. What payment methods do you accept?
A: We gladly accept multiple payment methods including Paypal, TT Bank transfer, and Western Union. For detailed information, please contact our sales representative.
Q7. Do the products carry a warranty?
A: Absolutely! All our products are backed by a robust one-year limited warranty against manufacturing defects, effective from the date of receipt, ensuring peace of mind and satisfaction.
Q8. If there isn't the model we need from your website, what should we do?
A: Kindly email us with detailed descriptions and images. We are committed to innovation, continuously researching and developing new models every month to meet your unique needs.