Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to purchase samples for your thorough evaluation at the prevailing sample price. This way, you can experience our unparalleled product quality firsthand.
Q2. How soon can I get the samples?
A: Once payment is confirmed, we prioritize your sample order for immediate processing. Delivery typically ranges from 3 to 7 working days, depending on your location and stock availability.
Q3. Can I track my order?
A: Certainly! Once your order is dispatched, a tracking number will be emailed to you, allowing you to monitor your shipment every step of the way. If you don't receive the email,
please reach out to our dedicated sales team, and we'll provide you with prompt assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We offer an array of private labeling services, including bespoke logo and packaging design. Furthermore,
we provide tailored packaging solutions to meet your branding needs, all available for a nominal fee. Contact our sales team for more information.
Q5. What is the lead time for production?
A: Typically, production is completed within 3 to 10 working days after you have given written confirmation for the samples. We diligently strive to meet your timeline.
Q6. What payment methods do you accept?
A: We accept a multitude of payment options, including Paypal, TT Bank transfer, Western Union, and other secure methods. For further details, please consult with our sales representative.
Q7. Do the products carry a warranty?
A: Absolutely! Our products are backed by a one-year limited warranty against manufacturing defects, commencing from the date you receive your order, ensuring you peace of mind.
Q8. If there isn't the model we need from your website, what should we do?
A: Kindly email us with a detailed description and images of your requirements. Our dedicated R&D team innovates monthly to accommodate new model developments.