Q1. Can I buy samples before placing the order?
A: Absolutely! We enthusiastically invite you to explore our products by ordering samples at the current sample price, ensuring you make an informed decision.
Q2. How soon can I get the samples?
A: Once payment is received, we expedite the processing of your sample orders. Expect delivery within approximately 3 to 7 business days, subject to your location and stock availability.
Q3. Can I track my order?
A: Certainly! Upon dispatch, a tracking number will be emailed to you, ensuring you can monitor your order's journey. If you do not receive it, please reach out to our dedicated sales team for immediate assistance.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We provide comprehensive private labeling services, including custom logo and packaging printing. For a fee, bespoke packaging designs can also be arranged. Contact our sales representative for further details.
Q5. What is the lead time for production?
A: Typically, production is completed within 3 to 10 working days after you have confirmed the samples in writing, ensuring swift delivery of your tailored products.
Q6. What payment methods do you accept?
A: We gladly accept a diverse array of payment methods, including Paypal, TT Bank transfer, Western Union, and other secure payment options. For comprehensive information, consult with our sales representative.
Q7. Do the products carry a warranty?
A: Yes, indeed! Our products are backed by a one-year limited warranty, covering manufacturing-related defects from the date of receipt, assuring you of our commitment to quality.
Q8. If there isn't the model we need from your website, what should we do?
A: Kindly send us an email with a detailed description and images of the model you're seeking. Our team is dedicated to innovation, and we introduce new models monthly.
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