Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to order samples for evaluation, available at the current sample pricing.
Q2. How soon can I get the samples?
A: Once payment is completed, sample orders are processed immediately. Shipping typically takes 3 to 7 working days, depending on your location and stock availability.
Q3. Can I track my order?
A: Certainly! You will receive an email with your tracking number as soon as your order is shipped. If you do not receive the email, please reach out to our sales team, and we will assist you promptly.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, we offer a wide range of private labeling services, including tailored logo and packaging printing. We also provide customized packaging designs. All these options are available for an additional fee. For further details, kindly contact our sales representative.
Q5. What is the lead time for production?
A: Typically, it takes 3 to 10 working days after you have confirmed the samples in writing.
Q6. What payment methods do you accept?
A: We accept multiple payment methods, including PayPal, TT Bank transfer, Western Union, and secure payment options. For more details, please get in touch with our sales representative.
Q7. Do the products carry a warranty?
A: Indeed! All our products are backed by a one-year limited warranty against manufacturing defects, effective from the date you receive the products.
Q8. If there isn't the model we need from your website, what should we do?
A: Kindly email us with a description and pictures. We are constantly researching and developing new models each month, and some may not yet be listed online.
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