Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to explore our exquisite product offerings by purchasing samples at our current sample pricing. Experience the quality firsthand before making a full commitment.
Q2. How soon can I get the samples?
A: Once we receive your payment, we make it our utmost priority to swiftly process and dispatch your sample order. We aim to expedite delivery, ensuring samples typically reach you within just 3 to 7 working days, depending on your geographical location and stock availability.
Q3. Can I track my order?
A: Certainly! After dispatching your order, we will promptly send you an email containing a tracking number. This allows you to monitor the progress and journey of your shipment at every stage. If you do not receive this email, please contact our dedicated sales team for immediate assistance and support.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We offer an extensive array of private labeling services, including custom logo and packaging design options. Our bespoke packaging solutions are meticulously crafted to align with your unique branding requirements, available for a nominal fee.
Q5. What is the lead time for production?
A: Once you provide written confirmation of the samples, we typically complete production within 3 to 10 working days. Our commitment is to deliver with precision and efficiency, ensuring your products are received as planned, meeting your timeline, and exceeding your expectations.
Q6. What payment methods do you accept?
A: We are pleased to accept a diverse range of payment methods, including Paypal, TT Bank transfer, Western Union, and other secure options. For a detailed discussion of these options, please consult with our friendly sales representative who will be delighted to assist you.
Q7. Do the products carry a warranty?
A: Absolutely! Enjoy the peace of mind that comes with our one-year limited warranty, protecting against any manufacturing defects from the date you receive your order. We are committed to ensuring the reliability of our products and your complete satisfaction with your purchase.
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