Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly welcome you to experience our products firsthand by ordering samples. Evaluate them thoroughly at the current sample price to ensure they meet your expectations.
Q2. How soon can I get the samples?
A: Once your payment is processed, rest assured that your sample orders will be expedited with care. Shipping generally takes between 3 to 7 business days, contingent on your geographical location and the availability of stock.
Q3. Can I track my order?
A: Certainly! We provide comprehensive tracking services. A tracking number will be dispatched to your email as soon as your order is sent off. If you encounter any issues, our dedicated sales team is ready to assist you promptly.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! Our extensive private labeling services allow for personalized logo and packaging printing. We also offer custom packaging designs for an additional fee. Contact our sales representative to explore the creative possibilities.
Q5. What is the lead time for production?
A: Typically, production is efficiently managed and takes about 3 to 10 working days once you have confirmed the samples in writing, ensuring a smooth and timely process.
Q6. What payment methods do you accept?
A: We are pleased to offer a variety of convenient payment options including Paypal, TT Bank transfer, Western Union, and other secure methods. Please consult our sales representative for detailed information.
Q7. Do the products carry a warranty?
A: Yes, indeed! Enjoy peace of mind with our products, which include a one-year limited warranty covering manufacturing defects, starting from the date you receive your order.
Q8. If there isn't the model we need from your website, what should we do?
A: We encourage you to send us an email with a detailed description and images of your desired model. Our commitment to innovation means we're constantly developing new models each month to meet your needs.