Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly invite you to explore our product offerings by purchasing samples at our current sample pricing.
Q2. How soon can I get the samples?
A: Once we receive your payment, we make it our priority to swiftly process your sample order. Our goal is to expedite the delivery, ensuring samples reach you typically within 3 to 7 working days, depending on your geographical location and the availability of stock.
Q3. Can I track my order?
A: Certainly! After we dispatch your order, you will receive an email containing a tracking number. This enables you to monitor the progress and journey of your shipment at every stage. If you do not receive this email, we encourage you to promptly contact our sales team for immediate assistance and support.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed. We provide an extensive array of private labeling services, including custom logo and packaging design options. Our bespoke packaging solutions are crafted to align with your distinct branding requirements, and they are available for a nominal fee.
Q5. What is the lead time for production?
A: Once you provide written confirmation of the samples, we typically complete production within 3 to 10 working days. We are dedicated to delivering with both precision and efficiency to meet your timeline and exceed your expectations, ensuring you receive your products as planned.
Q6. What payment methods do you accept?
A: We are pleased to accept a diverse range of payment methods, including Paypal, TT Bank transfer, Western Union, and other secure options. To discuss these options further, please consult with our sales representative who will be happy to assist you.
Q7. Do the products carry a warranty?
A: Absolutely! Enjoy the peace of mind that comes with our one-year limited warranty, which protects against any manufacturing defects from the date you receive your order. We are committed to ensuring the reliability of our products and your complete satisfaction with your purchase.
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